FAQ

If the selected size is displayed on our website, it means the product is available and can be purchased. Orders are usually processed within 1–2 business days.

You can choose the appropriate size using the size charts available under the Size Chart menu. If you cannot find the chart, please contact us at info@starboxdivat.hu, and we will be happy to assist you.

You can contact us by phone or email if you have any questions about our products.

Product complaints can be submitted within 24 months of purchase.

Please include a detailed description of the issue and send it together with the product to:

Legend Trade Ltd.
Trinitárius Street 1, 2nd Floor
3300 Eger
Hungary

Please also include a copy of your invoice. If it is no longer available, provide the purchaser's details so we can identify the order in our system.
 
 
 
 

Refunds are processed within 14 days after the returned product has been received. The refund will be issued to the bank account provided by the customer (except in cases of force majeure).

Please send returned products to the following address:

Legend Trade Ltd.
Trinitárius Street 1, 2nd Floor
3300 Eger
Hungary

Return conditions:

• The removable security seal attached to the garment must remain intact.
• The product must include all original labels and accessories.
• The item must be unused, undamaged, and unwashed.
• Returned products must be free from stains and dirt.
• The parcel must be shipped within 14 days of receiving the order.

Before returning your item, please notify us in writing at info@starboxdivat.hu. The product must be returned unworn, in its original condition, and with all original tags attached.

Please note: We do not accept cash-on-delivery return parcels.

You have 14 days from the date of receiving your order to exercise your right of withdrawal and return the purchased product.

To help avoid any misunderstandings, we kindly ask you to notify us of your intention to return the product within 5 days of delivery by email at info@starboxdivat.hu.

You may also exercise your right of withdrawal between placing your order and receiving the product by notifying us in writing.

If you wish to cancel an order that has already been placed, please contact our customer service as soon as possible.

If you would like to modify an existing order or change the selected payment method, please contact our customer service as soon as possible.

Unfortunately, we are unable to accept special orders for products that are not in stock. All products we currently offer are listed on our website. If a specific product, size, or colour is unavailable, it means it is currently out of stock and cannot be ordered.

From time to time, we offer discount coupons on our website. These coupons are valid only for full-price or specifically marked products and cannot be combined with other promotional offers. Simply enter your coupon code during checkout and the discount will be applied automatically. If your coupon does not work, please contact us at info@starboxdivat.hu.

All available colours are displayed on our website. If a specific colour is not listed, it means that the product is currently not available in that colour.

Yes, we also ship to other countries. For shipping costs to your destination, please contact us at info@starboxdivat.hu.

Orders are delivered by MPL. Shipping costs are as follows:

• Bank transfer: HUF 1,390 for orders below HUF 20,000. Orders over HUF 20,000 qualify for free shipping.
• Cash on delivery: HUF 1,390 for orders below HUF 20,000. Orders over HUF 20,000 qualify for free shipping.
• Online card payment: HUF 1,390 for orders below HUF 20,000. Orders over HUF 20,000 qualify for free shipping.
• PayPal: HUF 1,390 for orders below HUF 20,000. Orders over HUF 20,000 qualify for free shipping.

Orders are usually prepared and dispatched within 24 hours after payment has been received. Delivery to the specified shipping address generally takes 1–2 business days.

For bank transfers, the processing time depends on when the payment is received and confirmed. You can check the status of your order by logging into your customer account. In exceptional cases, order processing may take up to 14 days. If this happens, we will notify you promptly by phone or email.

Please note: Delivery and processing times do not include weekends, public holidays, or other non-working days.

Orders are delivered by MPL, the courier service of Hungarian Post.

You can choose from the following payment methods:

• Bank transfer: Transfer the payment to the OTP bank account listed on the Payment page. Please enter Legend Trade Ltd. as the beneficiary. In the payment reference, include your order number and the full name of the customer. This information is required to identify and process your order.
• Cash on delivery: Pay the courier in cash upon delivery (order value + shipping cost).
• Online card payment via OTP Bank.
• Please note: Placing an order creates a payment obligation.

You can place your order directly through our website, by phone, or by email.

Phone: +36 70 431 2111

Email: info@starboxdivat.hu

Become one of our loyal customers! Once your total purchases exceed HUF 50,000, you will receive a 10% discount on all full-price products.